FAQs

hbw Money counting machine

Frequently asked questions (FAQ)


What is „successfully tested“?

Manufacturers of cash processing devices have the opportunity to test their devices on its counterfeit detection regularly by the National Counterfeit Centres (NCC). For this, a representative test set of genuine and counterfeit banknotes are presented in the presence of National Counterfeit Centres staff. Only if all the notes are precisely identified, a money counting machine or a counterfeit detector will receive the verification of "successfully tested". Further Informations to the test results please find on the website of the European Central Bank (ECB) www.ecb.int

What is spectral analysis?

Mouney processing devices with counterfeit detection technologies includes, depending on the version, a so-called spectral analysis. Here, different optical sensors will detect the colour fastness of each banknote.

What is a magnetic code?

Genuine Euro banknotes have a very sophisticated security feature: the magnetic code. This is a microscopic small code of magnetic and non-magnetic regions, which is incorporated on genuine bills. By using magnetic sensors, the money counting machines can read magnetic code and detect counterfeit banknotes. In this way on the one hand, the authenticity and on the other hand, the value of a banknote can be identified with the highest precision.

Service at cash processing devices?

While using money counting machines, they are subject to high demands. Banknotes can be very dirty and also have different qualities. For this reason, money processing devices can quickly get dirty. Furthermore, due to the mechanical banknote implementing, money counting machines are subjects to natural wear. Therefore, it is recommended to clean the machines professional and regularly and also replace wearing parts. As banknote generations are also repeatedly reissued and may changed their texture over time, it may also be an great advantage to update the money counters and counterfeit detectors for the new banknotes. This ensures that the currency recognition and money counting process is always kept up to date.

How long is my warranty?

With a warranty period of 36 months on all devices of the brand hbw, in our industry we are seen as a pioneer in point of customer friendliness. This is our warranty promise, we also like to spend and in the same time a clear proof of the confidence we put in our own products.

What is CoinSAFE?

CoinSAFE is a technology for detecting coins. Inter alia, by so-called alloy sensors, the authenticity and the currency of machine countable coins can be detected. So if there is any foreign currency or counterfeit coins with different characteristics in a coin counting machine, they can be simple and reliable identified and sorted by CoinSAFE.

What means NonStop batch function?

The NonStop batch function is a new batch function, which offers the opportunity to bundle all types of coins without stopping. The coins of the particular type, which have reached the batch number will be thrown back. Thus, a bundling of all types of coins are carried out in one sequence without stopping.

When will the new 50 Euro banknote be released?

The etstimated date for releasing the new 50 Euro Banknote is April 4th 2017.

Can my machine count the new 50 Euro banknotes?

All recently acquired devices of the brand hbw and Pecunia will be delivered with the currency update for the new 50 Euro banknotes. If you purchased your device earlier, please send an update request!

Can my device be updated for the new 50 Euro banknote?

In most cases it is possible to perform a currency update. Please send us an update request!

What are the security features on the new 50 Euro banknote?

With regard to the security features of the new Euro series, the new 50 Euro banknotes has the portrait hologram of Europa in the window as an additional security feature. In addition, when the banknotes are tilted, there should rainbow-colored values appear.

Will my device count banknotes of the first Euro-Series after a currency update?

There is no reason to worry after a currency update. According to the currency update, your devices are still able to count the banknotes of the first Euro-Series.

Directly from the manufacturer

Directly from the manufacturer

Use the advantages and order directly from the manufacturer. Benefit from short delivery times, excellent after sales support, a reliable spare parts supply and our workshop.

ECB: successfully tested!

ECB: successfully tested!

Manufacturer of money processing equipment have the opportunity to test the integrated counterfeit detection of their devices at the European Central Bank. Results of the tested machines can be found at www.ecb.int.

Ready for the new Euro II series

Ready for the new Euro II series

Our assortment is ready for the new Euro banknotes. For all affected machines, please find an indication at the product page.

Update via USB-Stick | Currency update

3 years warranty

3 years warranty

As a manufacturer of money processing equipment, we are convinced of the quality and longevity of our products. Therefore we grant a guarantee of 3 years on all devices.

Security at hbw

Security at hbw

SECURITY is a top priority at hbw, so all data transfer connections are secured by us with an SSL encryption from GeoTrust. Click on the icon to learn more about our certification.
For most browsers you'll find a certificate display in the address line just next to the favorite icon. In addition, SSL encryption is always implemented via https in the browser.

We will be happy to advise you in all aspects!

We will be happy to advise you in all aspects!

You have some questions? We will gladly advise you, without obligation and free of charge. Call us! +49 (0) 71 64 / 800 69 12.

Our office hours: Mo. - Fr. 9:00 - 12:00 & 14:30 - 17:30

Fast delivery

Fast delivery

Order till 15:30 for delivery at the same day. Uncomplicated, fast and reliable!

Delivery to EU-Countries

Delivery to EU-Countries

For deliveries within the European Union, you have the possibility to enter a valid VAT-number to order VAT free.

Colour detection with sensor technology

Accurate measurement of the width and height by our certified measuring method.

Count mixed banknotes

Value recognition of banknotes

This machine determines the value of the banknote by detecting the colour and size of the banknote. The modern colour measurement method detect the colour of the banknote by means of a sophisticated sensor unit. Furthermore, the banknote is measured in height and width by means of a further developed light barrier technology.

The precise detection of the colour, height and width of the banknote serves to accurately recognize the value of the banknote.

Colour detection with sensor technology

The coding of the magnetic code is used in addition to determine the value.

Accurate measurement of the width and height by our certified measuring method.

Count mixed banknotes

Value recognition of banknotes

This device determines the value of the banknote by determining the colour, size and by reading the magnetic code (security thread in the center). The recognition of the colour of the banknote is realized by our sophisticated sensor unit. In addition, the banknote is measured in height and width by the further developed light barrier technology.

By a combination of the values of the magnetic codes, the dimensions and the colour, a high counting accuracy can be achieved.

Colour detection with sensor technology

The coding of the magnetic code is used in addition to determine the value.

The banknote is scanned with a duplex scanner, detected by image comparison and assigned.

Accurate measurement of the width and height by our certified measuring method.

Count mixed banknotes

Value recognition of banknotes

This device determines the value of the banknote by determining the colour, size and by reading the magnetic code (security thread in the center). The recognition of the colour of the banknote is realized by our sophisticated sensor unit. In addition, the banknote is measured in height and width by the further developed light barrier technology.

By a combination of the values of the magnetic codes, the dimensions and the colour, a high counting accuracy can be achieved.